Personal Information Protection kiis918

This Privacy Policy is issued by kiis918 ("we", "platform" or "kiis918") and applies to all users who access or register an account on the kiis918 website at kiis918.org. By using our services, you agree to the terms set out in this policy.

We respect your right to privacy and take full responsibility for protecting the personal information you share with us. This policy is written in English to make it easy for users in Malaysia to understand.

To allow you to use kiis918 services fully, we need to collect certain categories of personal information. This collection is done directly from you or automatically through your use of the platform.

Information you provide directly:

• Full name as stated on your identity card (MyKad) or passport
• An active email address for communication and account verification purposes
• Mobile phone number for two-factor authentication and notifications
• Bank account or e-wallet details used for deposits and withdrawals
• Copies of identity verification documents requested during the KYC (Know Your Customer) process
• Information you provide through customer support forms or communication with our team

Information collected automatically:

• IP address and location information (country/region) of your device
• Browser type, operating system and technical device information
• Activity logs including pages visited, access times and interactions within the platform
• Game session data including bets placed and game results
• Cookies and similar tracking technologies that help improve user experience

The information we collect is used for specific, lawful and transparent purposes. The following are the main ways we use your data:

• Account management: Creating, verifying and maintaining your user account, including the identity verification (KYC) process required under our international licensing.
• Financial transaction processing: Processing deposits and withdrawals securely using your chosen payment method, whether Touch 'n Go eWallet, DuitNow, FPX, Boost or cryptocurrencies such as USDT, BTC or ETH.
• Service delivery: Providing full access to all kiis918 products including online slots, live casino, sportsbook, boxing betting and mix parlay.
• Account-related communications: Sending important notifications related to transactions, promotions you have subscribed to, security updates and platform operational information.
• Fraud prevention: Detecting and investigating suspicious activity, fraud or violations of our Terms & Conditions.
• Legal compliance: Meeting international licensing obligations including compliance with anti-money laundering (AML) regulations and KYC policies.
• Platform improvement: Analysing usage patterns in aggregate (not individually) to improve user experience and platform performance.
• Customer support: Providing assistance via live chat and email in Malay and English when you need help.

kiis918 does not sell, transfer or disclose your personal information to third parties for commercial purposes. However, there are limited situations where sharing information is necessary for platform operations:

• Payment service providers: Transaction information that must be shared with the payment gateway providers we use to process your deposits and withdrawals securely.
• Game software providers: Game session data required by licensed game software providers to ensure games function correctly and fairly.
• Licensing bodies and regulators: Information required by our international licensing authorities for audit, compliance and reporting purposes.
• Law enforcement agencies: Information required by legitimate authorities through valid court orders or lawful legal requests.

All third parties that receive your data are bound by strict confidentiality agreements and are prohibited from using that information for any purpose outside the defined scope.

We invest seriously in security infrastructure to ensure your data is protected from unauthorised access, disclosure, alteration or destruction. The security measures we implement include:

• SSL/TLS 256-bit encryption protocols protecting all data transmitted between your device and our servers
• Passwords are stored in hashed format using strong cryptographic algorithms — we do not store passwords in plain text
• Two-factor authentication (2FA) is available as an additional security layer for your account
• Continuous monitoring of suspicious activity and an active intrusion detection system
• Access to user data is restricted to staff who need that information to carry out their duties only
• Regular security assessments by independent parties to identify and address any vulnerabilities

Although we take all reasonable precautions, no digital security system can guarantee absolute one hundred percent protection. Should any data breach occur that affects you, we will notify you within a reasonable timeframe.

kiis918 uses cookies and similar tracking technologies to improve the functionality and user experience of our platform. Cookies are small data files stored on your device when you visit our website.

Types of cookies we use:

• Essential Cookies: Required for basic platform functions such as login verification, session management and security. These cookies cannot be disabled.
• Performance cookies: Collect information about how you use our platform anonymously to help us improve our services.
• Functionality cookies: Save your preferences such as language and display settings so you do not need to set them again each time you return.

You can manage or delete cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of some parts of the kiis918 platform.

As a kiis918 user, you have the following rights regarding your personal information that we hold:

• Right of access: You have the right to request a copy of the personal information we hold about you.
• Right to rectification: If any of your personal information is inaccurate or out of date, you have the right to request immediate correction.
• Right to erasure: In certain circumstances, you may request that we delete your personal data, subject to the legal and licensing obligations binding on us.
• Right to object: You may object to the processing of your data for certain purposes where there is no mandatory legal basis.
• Right to data portability: You have the right to receive the information you provided in a structured, machine-readable format.
• Right to withdraw consent: Where data processing is based on your consent, you may withdraw that consent at any time.

To submit any request related to the above rights, please contact our customer support team via live chat or email. We will process your request within a reasonable time and in accordance with the relevant legal obligations.

The kiis918 platform is strictly for individuals aged 21 and above only. We do not intentionally collect, process or store any personal information from individuals under the age of 21.

All new registrants are required to go through an age verification process during registration. If we find that information from an underage individual has been collected, we will take immediate action to delete that data and close the account in question.

The kiis918 website may contain links to third-party websites or services in certain contexts. Please note that our Privacy Policy applies only to the kiis918 platform and does not cover the privacy practices of any third-party websites.

We are not responsible for the content, privacy policies or practices of third-party websites. We recommend that you read the privacy policy of any website you visit separately.

kiis918 will retain your personal information for as long as necessary to fulfil the purposes stated in this policy, or to comply with the legal and international licensing requirements that bind us.

• Active account data: Retained for as long as your account is active and for a reasonable period after account closure for audit purposes.
• Financial transaction records: Retained in accordance with the period required by licensing and financial compliance requirements.
• Support communication logs: Retained for the period necessary to assist with any disputes or investigations.
• Analytics data: Aggregated anonymous data used for analysis purposes may be retained for a longer period.

After the appropriate retention period ends, your data will be securely deleted or anonymised in accordance with our procedures.

kiis918 reserves the right to amend or update this Privacy Policy from time to time to reflect changes in our practices, legal requirements or service improvements. Any material amendments will be communicated to you through:

• Notifications displayed on the main page of our platform
• Email notifications sent to the address registered on your account
• Updates to the "Effective Date" at the top of this document

Continued use of the kiis918 platform after any amendments to this Privacy Policy take effect will be considered as your agreement to the updated terms. We encourage you to review this page periodically.

If you have any questions, concerns or complaints regarding this Privacy Policy or how we handle your personal information, the kiis918 support team is available to assist you 24 hours a day, 7 days a week.

You may contact us through the following channels in Malay or English:

• Email: [email protected]
• Live Chat: Available 24/7 directly on the kiis918 platform

We are committed to responding to any privacy enquiries within a reasonable time and will work to resolve any issues transparently and responsibly.